Return & Exchange Policy
100% Worry-Free Returns & Exchanges
At MaggieFrame, we are committed to providing a highly satisfactory shopping experience. To ensure you shop with confidence, we offer a unique service focused on transparent and hassle-free returns and exchanges.
⏳ 1. 30-Day Return & Exchange Period
We accept return or exchange requests for products purchased from the MaggieFrame Online Store within 30 days of the package delivery date.
- Products must remain in their original, unused condition.
- Customers must provide a receipt or proof of purchase to verify the order.
📮 2. 100% Free Shipping for Returns & Exchanges
To guarantee a risk-free experience, MaggieFrame will cover the standard shipping costs for all authorized returns and exchanges.
🔄 3. How Do Exchanges Work?
- For higher-priced items: You must pay the price difference before the exchange is processed.
- For lower-priced items (Fast Price Match): You simply need to provide our customer service team with a valid return tracking link for your package. Once our staff verifies the tracking link during working hours, we will immediately refund the price difference to your original payment account.
💳 4. Fast & Transparent Refunds
- Inspection: After the returned items arrive at our warehouse and pass the required quality inspection, we will notify you regarding the refund approval status.
- Processing: Approved refunds will be automatically credited back to your original payment method within 3-7 business days.
- Credit: Please note that actual processing times may vary, as your bank or credit card company may require additional time to fully process and post the funds to your account.
📞 Need Help?
To initiate a return or exchange, you must first contact us to obtain formal authorization. Packages returned directly to our facilities without prior authorization will not be accepted.
Email: service@maggieframe.com
WhatsApp: +853 6371 0980
Business Hours: Mon - Fri, 9 AM - 6 PM (GMT+8)
