Magnetic Hoop for Husqvarna Deluxe Ruby Royale Topaz Pfaff Creative Sensation Vision, Metal Magnet Embroidery Machine Sash Frame (5.1x7"-VK362)
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Shipping/Tracking/Return FAQ
Find answers about product compatibility, shipping, tracking, taxes and duties, returns, payments, and order changes. For complete terms, the applicable MaggieFrameStore policy page takes priority if any information differs.
Product Selection and Compatibility
How do I choose the correct MaggieFrame for my embroidery machine?
Select the exact machine brand and model shown in the product options. If you are not sure, please contact us before ordering and send your machine brand and model number.
What should I do if I selected the wrong machine model?
Please contact us as soon as possible. We will try to update the order before it is processed, but changes or cancellations cannot be guaranteed after an order has been accepted or shipped. If the order has already been delivered, any return or exchange will follow our Refund and Return Policy.
Shipping and Delivery
How long does it take to process and deliver my order?
Orders are normally processed and shipped within 3 business days after the order is placed and payment is confirmed. Estimated delivery time depends on the destination, holidays, etc. Please see our Shipping Policy for the current estimated delivery time for each market or region.
Where will my order ship from?
Orders may ship from our China warehouse or a local warehouse, depending on the destination country.
Which shipping carriers do you use?
We use major carriers such as FedEx, UPS, USPS, and local courier services. The carrier depends on the destination, package size, and available shipping route.
How much does shipping cost?
The final shipping fee is calculated at checkout based on the shipping country, product type, order value, and available shipping method. Any available free-shipping threshold or shipping option will be shown before payment. Please review the checkout information and our Shipping Policy before completing your order.
What if my country or region is not available at checkout?
Shipping availability varies by product and destination. If your country or region is not available at checkout, please contact us before placing an order.
Order Tracking
How can I track my order?
You will receive an order confirmation email after placing your order. Once the order ships, we will send a shipment confirmation email with the tracking number and tracking link. You can also use our Track Your Order page or enter the tracking number on the carrier's official website.
Why did I receive more than one tracking number?
Products in the same order may ship separately because of stock availability, warehouse location, package size. Each shipped package will have its own tracking information.
Taxes, VAT, and Customs Duties
Will I need to pay taxes, VAT, customs duties, or import fees?
Taxes, VAT, import duties, customs duties, brokerage fees, and local customs fees vary by destination. They are not included in the product price unless clearly stated at checkout or on the product page. Please check the information shown before payment and contact your local customs or tax office if you need an estimate of possible import costs.
Returns and Refunds
How long do I have to request a return?
MaggieFrameStore offers a 30-day return window for eligible products. The 30-day period and all eligibility requirements are governed by our Refund Policy.
How do I start a return?
Email service@maggieframe.com before sending anything back. You must obtain a Return Authorization number and the correct return address. Returns sent without prior authorization will not be accepted. Please provide your order information and proof of purchase.
What condition must a returned product be in?
The product must be in its original, undamaged condition. Used or damaged items are not eligible for return. Please inspect your order after delivery and contact us promptly if an item is incorrect, damaged, or defective.
Who pays the return shipping and customs fees?
The customer is responsible for return shipping and related customs fees. Return shipping costs may be deducted from the refund. Additional fees may apply if a product is damaged or components are missing. Please review the complete Refund Policy before returning an item.
When will I receive my refund?
After the returned item is received and assessed, MaggieFrameStore will notify you by email whether the refund is approved. Approved refunds are processed to the original payment method within 7 days. Your bank or card provider may require additional time to post the funds.
Orders and Payments
Can I change or cancel my order?
Please contact us immediately. We will try to help, but an order may not be changed or cancelled after it has been accepted, processed, or shipped.
Which payment methods do you accept?
Available payment methods are shown at checkout. You can also review our Payment Method page for more information.
Still Need Help?
Email us at service@maggieframe.com, message us on WhatsApp, or use our Contact Us page. Our service hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), and we normally respond within 24 hours.
- Description
Fits These Embroidery Machines:
PFAFF creative icon 2, icon, creative sensation, pro, pro II, creative vision, performance, creative 4.5, 4.0, 3.0, 2.0
VIKING DESIGNER EPIC 2, EPIC, BRILLIANCE 80, deLuxe, Royale, DESIGNER RUBY, 90, DESIGNER TOPAZ 50, 40, 30, 25, 20 embroidery machine.
Packing List：
1 x MaggieFrame embroidery magnetic hoop (Metal Embroidery Hoop: VK362 - Embroidery Area: 5.1x7 inches (130x180mm))
8 x Magnets
1 x Grid Template
Product Features:
Super Strong Magnets: Help you to firmly hold all kinds of fabric, including heavier and thicker quilting items, fast and easy during embroidery with this strong embroidery hoop magnetic design, without hoop mark! Save you tons of time on hooping and say goodbye to the time-consuming work of regular frame hoops.
Great for Hard to Hoop Fabric: Even if there are zippers or uneven fabrics, just move the separate magnets to the side area to clamp these materials more tightly than ordinary embroidery magnetic hoops with one-piece upper frames.
Easy Adjustment: Compared with embroidery hoops magnetic types that have a one-piece upper frame, it is very easy to adjust fabric when already hooped in place. You only need to lift the related magnet and realign the fabric to get it straight—no need to re-hoop or pull on the fabric.
Anti Fabric Sliding: Add soft coating material to the solid metal magnetic frame to avoid scratching the fabric and to prevent it from sliding during the embroidery process.
We have a lot of different size hoops to compatible with Husqvarna Viking Embroidery Machines. Click Here to check all products for Husqvarna Viking embroidery machines.
For more product options, browse our full Embroidery Hoops and Other Products collection .
FAQs
Is this magnetic hoop heavier than the standard hoop? Will the extra weight add strain to my machine's motor?
This MaggieFrame magnetic hoop is slightly heavier due to its metal construction and embedded magnets. However, it has been carefully designed to remain within the safe working limits of Husqvarna Viking and Pfaff embroidery machines, including models like Creative Vision. The added weight does not put stress on the motor or affect stitching performance.
Does this magnetic hoop make it easier to re-hoop accurately when splitting large designs (tiling)?
Yes. The MaggieFrame hoop greatly enhances accuracy for tiling multi-part designs on Husqvarna Viking or Pfaff Creative series machines. Its quick-release magnetic structure allows you to remove and reattach the fabric easily, while the included grid template helps maintain alignment between sections for seamless large-scale embroidery projects.
What is the actual embroidery field (sewing area) for this hoop compared to its listed size?
The embroidery area for this VK362 hoop is approximately 5.1″ × 7″ (130 × 180 mm). This dimension reflects the usable stitch field defined by your machine model, such as the Viking Diamond Deluxe or Pfaff Creative Sensation. The external frame dimensions may appear larger, but the active sewing area remains consistent with the machine’s limit.
What is the 'floating' technique, and can I use this hoop for it?
The 'floating' technique means hooping only stabilizer and attaching the project piece with adhesive or tape instead of clamping the material inside the frame. The MaggieFrame magnetic hoop works perfectly for this, especially on thick garments or smaller embroidery items. It keeps materials secure and flat without leaving hoop marks or distortions.
