Magnetic Hoop for Husqvarna Viking Designer Diamond Deluxe Ruby Royale Topaz Pfaff Creative Sensation Vision, Metal Magnet Embroidery Machine Sash Frame (4.7x4.7"-PA202M)
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Shipping/Tracking/Return FAQ
Find answers about product compatibility, shipping, tracking, taxes and duties, returns, payments, and order changes. For complete terms, the applicable MaggieFrameStore policy page takes priority if any information differs.
Product Selection and Compatibility
How do I choose the correct MaggieFrame for my embroidery machine?
Select the exact machine brand and model shown in the product options. If you are not sure, please contact us before ordering and send your machine brand and model number.
What should I do if I selected the wrong machine model?
Please contact us as soon as possible. We will try to update the order before it is processed, but changes or cancellations cannot be guaranteed after an order has been accepted or shipped. If the order has already been delivered, any return or exchange will follow our Refund and Return Policy.
Shipping and Delivery
How long does it take to process and deliver my order?
Orders are normally processed and shipped within 3 business days after the order is placed and payment is confirmed. Estimated delivery time depends on the destination, holidays, etc. Please see our Shipping Policy for the current estimated delivery time for each market or region.
Where will my order ship from?
Orders may ship from our China warehouse or a local warehouse, depending on the destination country.
Which shipping carriers do you use?
We use major carriers such as FedEx, UPS, USPS, and local courier services. The carrier depends on the destination, package size, and available shipping route.
How much does shipping cost?
The final shipping fee is calculated at checkout based on the shipping country, product type, order value, and available shipping method. Any available free-shipping threshold or shipping option will be shown before payment. Please review the checkout information and our Shipping Policy before completing your order.
What if my country or region is not available at checkout?
Shipping availability varies by product and destination. If your country or region is not available at checkout, please contact us before placing an order.
Order Tracking
How can I track my order?
You will receive an order confirmation email after placing your order. Once the order ships, we will send a shipment confirmation email with the tracking number and tracking link. You can also use our Track Your Order page or enter the tracking number on the carrier's official website.
Why did I receive more than one tracking number?
Products in the same order may ship separately because of stock availability, warehouse location, package size. Each shipped package will have its own tracking information.
Taxes, VAT, and Customs Duties
Will I need to pay taxes, VAT, customs duties, or import fees?
Taxes, VAT, import duties, customs duties, brokerage fees, and local customs fees vary by destination. They are not included in the product price unless clearly stated at checkout or on the product page. Please check the information shown before payment and contact your local customs or tax office if you need an estimate of possible import costs.
Returns and Refunds
How long do I have to request a return?
MaggieFrameStore offers a 30-day return window for eligible products. The 30-day period and all eligibility requirements are governed by our Refund Policy.
How do I start a return?
Email service@maggieframe.com before sending anything back. You must obtain a Return Authorization number and the correct return address. Returns sent without prior authorization will not be accepted. Please provide your order information and proof of purchase.
What condition must a returned product be in?
The product must be in its original, undamaged condition. Used or damaged items are not eligible for return. Please inspect your order after delivery and contact us promptly if an item is incorrect, damaged, or defective.
Who pays the return shipping and customs fees?
The customer is responsible for return shipping and related customs fees. Return shipping costs may be deducted from the refund. Additional fees may apply if a product is damaged or components are missing. Please review the complete Refund Policy before returning an item.
When will I receive my refund?
After the returned item is received and assessed, MaggieFrameStore will notify you by email whether the refund is approved. Approved refunds are processed to the original payment method within 7 days. Your bank or card provider may require additional time to post the funds.
Orders and Payments
Can I change or cancel my order?
Please contact us immediately. We will try to help, but an order may not be changed or cancelled after it has been accepted, processed, or shipped.
Which payment methods do you accept?
Available payment methods are shown at checkout. You can also review our Payment Method page for more information.
Still Need Help?
Email us at service@maggieframe.com, message us on WhatsApp, or use our Contact Us page. Our service hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), and we normally respond within 24 hours.
- Description
Compatible Embroidery Magnetic Hoops for These Embroidery Machines:
PFAFF creative icon 2, icon, creative sensation, pro, pro II, creative vision, performance, ambition 640, creative 4.5, 4.0, 3.0, 2.0, 1.5 and VIKING DESIGNER EPIC 2, EPIC, BRILLIANCE 80, DESIGNER DIAMOND, deLuxe, Royale, DESIGNER RUBY, 90, Royale, deLuxe, DESIGNER TOPAZ 50, 40, 30, 25, 20, DESIGNER SAPPHIRE 85, DESIGNER SE embroidery machine.
Packing List：
1 x Metal Embroidery Magnetic Hoop (Metal Hoop: PA202M - Embroidery Area: 4.7x4.7 inches (120x120mm))
6 x Magnets
1 x Grid Template
Product Features:
Super Strong Magnets:Helps you firmly hold all kinds of fabric, including thicker quilting materials, quickly and easily during magnetic hoop embroidery without leaving hoop marks. Save time with this efficient magnetic frame system and say goodbye to the tedious process of traditional hooping!
Great for Hard to Hoop Fabric:Even if there are zippers or uneven fabrics, simply move the separate magnets on the magnetic frame to secure these fabrics more tightly than a single-piece magnetic hoop embroidery frame.
Easy Adjustment: Compared with the magnetic embroidery hoops with one-piece upper frame, it is very easy to adjust fabric when already hooped in place. You only need to easily pick up the related magnet and adjust the fabric to get it straight. No need to pull on the entire fabric, which cause the fabric and embroidery to deform or to re-hoop.
Anti Fabric Sliding:A soft coating has been added to the solid metal frame to protect the fabric and prevent slipping during embroidery with magnetic hoops embroidery.
We have a lot of different size hoops to compatible with Pfaff Embroidery Machines. Click Here to check all products for Pfaff embroidery machines.
For more product options, browse our full Embroidery Hoops and Other Products collection .
FAQs
I'm a beginner. Should I start with a magnetic hoop or a standard embroidery hoop?
For newcomers to embroidery, the MaggieFrame magnetic hoop is highly recommended because it removes the most difficult step—balancing hoop tension. Instead of struggling to secure fabrics evenly, the strong magnets automatically grip materials like cotton, denim, or quilt layers. This consistency helps achieve clean results on machines like the Husqvarna Viking Designer Diamond or Pfaff Creative Sensation without fabric distortion.
When storing, should I keep the magnetic top blocks attached to the bottom frame or separate?
Both storage methods are acceptable for your MaggieFrame magnetic hoop. You can keep the top magnet blocks and the metal frame together to save space, or store them separately to prevent accidental magnet contact. For longevity, wipe the surface clean and avoid stacking heavy items on the Husqvarna Viking or Pfaff embroidery hoop assembly to maintain magnet strength over time.
If I lose the top magnetic blocks, can I purchase them separately?
At present, the MaggieFrame embroidery magnetic hoops are sold only as complete sets that include both the base and magnetic pieces. This ensures correct alignment and tension during use on models such as the Pfaff Creative Icon or Viking Designer Ruby. You can contact customer service to inquire about compatible replacement options for your embroidery magnetic hoop if individual parts become unavailable.
What is the best way to clean lint and small thread bits from around the magnet blocks?
Regular cleaning helps preserve your MaggieFrame magnetic hoop’s performance. Use a stiff brush, low-pressure compressed air, or a lint roller to remove buildup. Avoid using solvents or soaking the metal surface. Keeping the magnetic frame clean ensures steady grip and reliable stitching quality on embroidery machines like Husqvarna Viking Topaz or Pfaff Creative Vision during continuous projects.
